Shipping & Returns

Order total 0-50
GBP
50.01-100
GBP
100.01-150
GBP
151.01-200
GBP
200.01-350
GBP
350.01GBP-up
Registered Mail 4.90GBP5.90GBP10.90GBP11.90GBP19.50GBP25.90GBP

Items are
shipped 1-4 days after payment receipt. Shipping and handling fees - 0.99GBP.


We offer 2 delivery options for pet supplies international shipping to any country:

1. Registered Mail - it will be lasting for 6-12  business days. See the prices at the table above.

2. EMS-Express shipping - it will be lasting for you for 3-6 business days and costs 16 GBP. With online tracking info. For this option, please, apply directly and one should pay additionally appr. GBP16 for this service depending on the weight of your parcel. Apply to us, please, to pay the shipping price difference.

Bite sleeves, dog jumps and training blinds are shipped by EMS Express service. Time of delivery takes 5-10 business days from the factory in Eastern Europe for these products.

We are an international company from the USA, we ship our products all over the world directly from our factories in the USA, Israel, and Eastern European countries.

If you are interested what country the specific item will be sent from, contact us via e-mail info@dog-harnesses-store.co.uk

You may choose any from both delivery options during making your order online and corresponding costs of shipping will be included to the price of the order. In the upper table you see how the price of the pet supplies depends on the shipping costs.

Return policy

Damaged Items or Wrong Shipment

All items (except close-outs) are returnable provided it is within 7 days of delivery. Customers are required to pay additional shipping for exchanges. All returns are subject to a 10% restocking fee unless the item is defective or the order was improperly filled. If you have received a damaged item or the wrong item, please accept our apologies.

  • Damages: We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.

  • Incorrect Shipments: You will be charged at the time the second order is sent and reimbursed once the return or incorrect item is received at our location.

    Return Policy

    Refund is for the sale price only (shipping and handling are non-refundable). All items (except close-outs) are returnable provided it is within 7 days of delivery. Customers are required to pay additional shipping for exchanges. All returns and exchanges are subject to a 10% restocking fee unless the item is defective or the order was improperly filled.

    We recommend that you carefully pack your return and insure it to with the shipping company to avoid liability in case the item is damaged in transit. If you return items in a condition that isn't just like new, we will not provide a refund. We will donate the item to our local rescue program on your behalf. You will not receive credit for these returns. You will have the satisfaction of knowing you are helping dogs that are less fortunate.

    How To Return An Item

    Pack Your Return - If your return meets the above criteria, wrap your item carefully Enclose a copy of your packing slip with the return.

    Please note - important!

    Collars and Harnesses which were made up to custom size request - are not accepted for refund or exchange. They are accepted for refund or exchange only if pre-agreed individually.

    CUSTOM DUTIES:

    As practically all our products are delivered outside U.S., we do not bear custom duty expenses. Additional charges for customs clearance are taken by the recipient; we have no control over the charges and cannot predict what they may be. Customs policies vary widely in any country; you should contact your local customs office for additional information. When customs clearance procedures should be done, it can cause delays regardless of our original delivery estimates.

  • * EMS outside UK, Europe and US may take longer period of shipping. Please, specify the EMS shipping period for other countries.

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